Refund Policy

1. Refund Services Policy

Due to the nature of digital services provided by ONE PURE ELITE PRIME LIMITED (“we,” “our,” or “us”), all sales are but we do not offer refunds for any services, but we do refund if we didn’t give you the service that we promised you with

2. Service Quality Guarantee

We strive to provide high-quality digital services and ensure customer satisfaction. If you are not satisfied with the service provided, please contact us within 30 days of receiving your order, and we will work with you to address your concerns and fix it asap.

3. Revision Policy

If you require revisions to the services delivered, please notify us within 30 days of receipt. We offer two (2) free revisions to ensure your satisfaction with the final product.

4. Requesting a Refund

If you believe there is a legitimate reason for a refund (e.g., failure to deliver the service as promised), please contact us at SERVICE@ULTRAGENCY.CO with your order details and the reason for your request. We will review your request on a case-by-case basis.

5. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Company Name : ONE PURE ELITE PRIME Limited

Phone number : +44-7401-150364

Email Address : SERVICE@ULTRAGENCY.CO

Adress : RM C03,9/F KATO FACTORY BLDG
2 CHEUNG YUE ST LAI CHI KOK
HONG KONG